It can be difficult to manage enquiries as a letting/estate agent. Potential leads require accurate information at a moment’s notice. This is where the services of a professional, experienced call handling provider can be truly invaluable.

How it works

Setting up an answering service for your letting/estate agency is very simple. All you need to do is to sign up with Forest Call Handling and you’ll be provided with a unique DDI which will divert your incoming calls and messages to us.

Our team of friendly, professional and experienced call handlers will then field your enquiries before passing them on to you by email or SMS. It’s that simple!

How it benefits you

The letting/estate agency business is a busy one and time is always of the essence. In the average day, fielding calls is probably one of many things that you need to do. It can be difficult to find the time to answer telephone enquiries in between administration and organising property viewings. But phone enquiries are an essential part of any estate agency’s lead generation and shouldn’t be ignored.

With outsourced call handling, you get the peace of mind that comes with knowing that every call will be taken and handled professionally. The details of the enquirer and the nature of their enquiry is noted and provided to you via a push email/SMS.

The main benefit is that you get to free up valuable time in your working day. You’ll have more time to focus on administration, promotion, and dealing with customers face-to-face. This means that your business can grow faster than it would if your ear was constantly pushed to the telephone receiver!

Another key benefit is that it actually improves your ability to deal with enquiries. When you have a diverse portfolio of properties, it can be difficult to have all the necessary information to hand when a lead telephones to ask for specific information about one. When the call is handled for you, you’ll be provided the details of the enquiry which means you can gather the answers to those questions and contact the enquirer back in your own time – so you always have the right facts to hand.

Outsourcing to specialists

Outsourcing call handling services to a specialist provider can benefit your estate agency in so many ways – a professional provider will be able to tailor their services to your particular needs. Depending on the size of your business and the way you like to operate, your requirements will be unique – your call handling service should be too.

When you consider the practical benefits, the cost of outsourcing seems minor by comparison. Think of it as an investment – allowing you to free-up valuable time during the day and to increase your ability to accurately deal with any incoming enquiries.

Contact Forest Call Handling to learn more.