As a letting/estate agent, it can be difficult to manage enquiries effectively. Potential leads require accurate information at a moment’s notice, and it can feel near impossible to cope. This is where the services of a professional, experienced call handling provider becomes truly invaluable.

How it works

Setting up an answering service for your letting/estate agency is the easiest thing in the world. All you need to do is to sign up with Forest Call Handling, and you’ll be provided with a unique DDI which will divert your incoming calls and messages to us.

Our team of friendly, professional, and experienced call handlers will then field your enquiries, and pass them on to you by email or SMS. It’s that simple!

How it benefits you

The letting/real estate business is a busy one, and time is always of the essence. In the average day, fielding calls is probably one of many things that you need to do. It can be difficult to find the time to answer telephone enquiries in between handling paperwork, dealing with drop-in customers, and organising property viewings. But phone enquiries are an essential part of any real estate agency’s lead generation, and cannot be ignored.

With outsourced call handling, you get the peace of mind that comes with knowing that every call will be taken and handled in a professional manner. The details of the enquirer and the nature of their enquiry is noted and provided to you via a push email/SMS.

The main benefit is, of course, that you get to free up valuable time in your working day. You’ll have more time to focus on administration, promotion, and dealing with customers face to face. Ultimately, of course, this means that your real estate/letting agency is going to grow much faster than it would if your ear was constantly pushed to the telephone receiver.

Another key benefit is that it actually improves your ability to deal with enquiries. When you have a diverse portfolio of properties, it can be difficult to have all the necessary information to hand when a lead telephones to ask for specific information about one. When the call is handled for you, you’ll be provided the details of the enquiry, which means you can gather the answers to those questions and contact the enquirer back in your own time – so you always have the right facts to hand.

Outsourcing to specialists

Outsourcing call handling services to a specialist provider can benefit your estate/lettings agency in so many ways – a professional provider will be able to tailor their services to your particular needs. Depending on the size of your business and the way you like to operate, your requirements will be unique – your call handling service should be too.

When you consider the practical benefits, the cost of outsourcing seems minor by comparison. Think of it as an investment – allowing you to free up valuable time during the day and to increase your ability to accurately deal with any incoming enquiries.

Contact Forest Call Handling to learn more.

How does the signup process work?

1. Signing up just takes a few minutes.

2. We will issue your unique DDI, allowing you to divert either your landline and/or mobile number to us.

3. Our experienced receptionists will answer your calls in your company name and following your pre-set call instructions.

4. We will then send you a message via email/SMS.

Registered Address: Warwick House, 116 Palmerston Road,  Buckhurst Hill, Essex, IG9 5LQ