Our Privacy Policy

Forest Call Handling is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement under GDPR or any legislation that may supersede it.

Forest Call Handling is a processor and as such handle data on behalf of our clients who are the Data controllers of any of their customer’s information processed.

Forest Call Handling may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2018.

  • What we collect

We may collect the following information:

  • Name and contact information, including email address and phone numbers
  • Other information that you provide to us if necessary for the purpose of processing your enquiry
  • What we do with the information we gather

In the course of your use of this website, you may provide to Forest Call Handling Ltd, or Forest Call Handling Ltd may otherwise obtain, information about you.

By using this website, you expressly consent to Forest Call Handling Ltd using this information for the following purposes:

For research into your particular areas of interest or activities on the website to enable us to:

  • Offer you a more efficient service tailored to your needs or
  • To enable us to bring to your attention certain goods or services offered by Forest Call Handling Ltd which you may be interested in
  • To assess the function and performance of this website
  • To assess the needs of its customers, to market products and services

We only process our clients’ customer information in accordance with their written instructions to fulfil the contract between ourselves and the client.

When we market to business customers we do this as a legitimate business interest of growing and maintaining our client base. We will always offer our clients the right to opt-out of further communications. Where a business customer opts-out we will record this and ensure we do not market to that customer again.

When we communicate with prospective employees we do this as a legitimate business interest of increasing our staff numbers.   We will always offer individuals the right to opt-out of further communications and should the individual choose not to be contacted again, we will record this and ensure we do not communicate with that individual again.

We will not send marketing material to an individual’s personal email address or home address without their consent.

Sensitive Data will not be used without express consent.

  • Sharing Data with Third Parties

Forest Call Handling Limited does not sell, rent or lease client lists to third parties.

We may, from time to time, share your data with contractors who perform tasks required to complete a service.   All such contractors are required to maintain the confidentiality of your information by agreeing to provide adequate protections for Personal Data.

We may disclose your Personal Data to Third Parties in the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets.

Some data may be transferred to or accessed from outside the EEA as instructed by our clients and in accordance with our contract. All transfers and connections will employ the security protocols meeting the standards required under GDPR ensuring adequacy of security.

  • Where we store and Process Personal data

Forest Call Handling adheres to applicable data protections laws in the European Economic Area and only stores data within the EU area.

Personal Data is only stored and processed within the European Economic Area.

  • Retention of Personal Data

Forest Call Handling retains personal data for as long as necessary and agreed with our clients to provide the support requested in our contracts. Because these needs can vary for different clients and prospects, actual retention periods can vary significantly. Regulatory retentions periods are observed for all relevant data, e.g. Financial.

  • Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All Personal Data is stored on computers in a controlled, secure environment, protected from unauthorised access, use or disclosure. The storage of electronic data is fully documented in our ISO: 27001 Information Security Management System (ISMS).

  • Cookies

We are not using any “cookie” technology on the public area of this web website. If we add any cookies in the future, we will change this notice to explain how such cookies are used.

  • Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to tell us that you wish this to happen.

You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you please either email admin@ForestCallHandling.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write email us as soon as possible. We will promptly correct any information found to be incorrect

How does the signup process work?

1. Signing up just takes a few minutes.

2. We will issue your unique DDI, allowing you to divert either your landline and/or mobile number to us.

3. Our experienced receptionists will answer your calls in your company name and following your pre-set call instructions.

4. We will then send you a message via email/SMS.

Registered Address: Warwick House, 116 Palmerston Road,  Buckhurst Hill, Essex, IG9 5LQ