Order Taking

Despite the rise of e-commerce many online consumers still feel more comfortable using their phones and speaking to someone before making their purchases. This is where Forest Call Handling can assist, offering you a 24-hour order taking support service that is critical to gaining more sales.

24-hour order taking gives your business a competitive edge. The ability to stay open for business when your competitors are closed out of hours means you have the upper hand when it comes to customer purchases.

We provide the following services when it comes to Order Taking and Order Management:

  • We give you the ability to integrate FAQ’s helping our team fit seamlessly into your company.
  • Order details can be forwarded via email for your internal payment processing if preferred
  • 24/7 support from a fully trained team
  • In the event of a call spike or seasonal uplift, you have a full team ready and waiting to support your staff with an increase in call volumes
  • Order payments can be taken via the merchant terminal of your choice or your own in-house system if you don’t have an online payment system yet – we can help with that too.

Forest Call Handling are confident in our ability to handle all your order management needs and are certain we can stay ahead of the competition.  Call us today to discuss your requirements.

How does the signup process work?

1. Signing up just takes a few minutes.

2. We will issue your unique DDI, allowing you to divert either your landline and/or mobile number to us.

3. Our experienced receptionists will answer your calls in your company name and following your pre-set call instructions.

4. We will then send you a message via email/SMS.

Registered Address: Warwick House, 116 Palmerston Road,  Buckhurst Hill, Essex, IG9 5LQ