Outbound Services

Outbound call centre services are services in which call centre agents make outbound calls to customers on your behalf. Outbound services include appointment setting, lead generation, telesales, telemarketing and market research.

Forest Call Handling’s outbound call services are ready to undertake your “business to business” or “business to customer” campaigns.  We act as an extension of your inside sales team providing you with the talent and tools to grow your business.

A main feature that we can offer is the ability to use your existing company phone number to call from. Giving your clients the impression that we are part of the business.

We can provide you with any number of outbound services, including, but not limited to:

  • Appointment Setting
  • Business Pipeline Solutions
  • Mystery Shopping
  • Collection Reminders
  • Market Research Data Sales
  • Data cleansing
  • Telesales
  • Telemarketing
  • Warranty Sales

Our outbound call centre agents can ask the right questions, assess the caller’s needs, and understand when to present offers and close deals. Our dedicated group of agents are trained thoroughly and can assess opportunities to up-sell and cross-sell when and if necessary. Forest Call Handling outbound call centre staff are dedicated to increasing your productivity and your sales and can literally handle any outbound call servicing you require for your business.  We are committed to providing the best level of professionalism through all calls made by us. We are representing your business and aim to keep your high levels of service from the moment your customer picks up the phone to the moment the call ends.

How does the signup process work?

1. Signing up just takes a few minutes.

2. We will issue your unique DDI, allowing you to divert either your landline and/or mobile number to us.

3. Our experienced receptionists will answer your calls in your company name and following your pre-set call instructions.

4. We will then send you a message via email/SMS.

Registered Address: Warwick House, 116 Palmerston Road,  Buckhurst Hill, Essex, IG9 5LQ