Virtual Receptionist

In efforts to reduce costs, many companies have installed automated phone receptionists, we all know that this only puts distance between you and your potential new customers. Giving a good impression is essential to attracting new business and Forest Call Handling can do just that for you!  Studies show that 20% of all new business comes in by telephone and 80% of customers will never ring back if they can’t talk to a real person.

Forest Call Handling’s Virtual Receptionist service is like having a full-time receptionist able to provide telephone support for your business needs, at a fraction of the cost.

When your phone lines are diverted to us, our receptionist sees your account information immediately and answers the call in your business name, using your approved greeting.

Our team are able to filter unwanted calls, build relationships with regular customers and become conversant with your products and services to ensure that they represent your company professionally and authentically.

Our Virtual Receptionist service scales to your needs. If one of our receptionists is already on a call helping your customer and you receive another call, it won’t go to voicemail, instead, the second call will be routed to another receptionist and answered simultaneously.

Forest Call Handling receptionists provide the same friendly and professional customer support that they would receive from your employees.

How does the signup process work?

1. Signing up just takes a few minutes.

2. We will issue your unique DDI, allowing you to divert either your landline and/or mobile number to us.

3. Our experienced receptionists will answer your calls in your company name and following your pre-set call instructions.

4. We will then send you a message via email/SMS.

Registered Address: Warwick House, 116 Palmerston Road,  Buckhurst Hill, Essex, IG9 5LQ