With social media now playing a big role in spreading the word about new restaurants, it seems like demand for dining out options has never been higher. While this is a fantastic opportunity for both established and new restaurants and cafes, it means that venues must now put an extra level of planning in place to accommodate all of these eager diners. When you’re running a busy business with the need to liaise with food suppliers, support your kitchen staff and maintain health and safety requirements, it can be a challenge to deal with booking requests, cancellations, and private events. However, there is now another digital option: a virtual receptionist. With this service, you can relax in the knowledge that patrons can make a reservation without dealing with the logistics yourself.
With that in mind, here are our three top reasons why you should consider outsourcing your bookings:
1. You can focus on the tasks that matter
With new restaurants opening every week, it’s essential that your business doesn’t get bogged down in minutiae that keeps you from offering the best food. If your dining manager is overwhelmed with phone calls as well as handling all of the waiting staff, customer service standards can drop rapidly. With a call handling service, you can let your dining manager focus on that evening’s visitors without also having to multitask as a phone line operator. As a result, each area of your restaurant will operate more seamlessly. Moreover, if you want to stay competitive in the food sector, it’s crucial that diners don’t give up on booking a table because of long call waiting times. With online reviews now dictating where many diners choose to visit, it’s essential that your system is as efficient as possible.
2. You are guaranteed expertise in the booking field
It’s common for restaurant patrons to complain that a stressed or unfriendly representative answered the phone when they called to book a table. With a phone handling service, you can be sure that an upbeat and professional voice greets your diners right from the start. This allows your restaurant to make a stellar first impression right before they’ve even set foot on the premises. We not only offer a comprehensive service, ranging from a bespoke virtual receptionist to an answering service, but all of our receptionists have at least 2 years’ experience in each industry. This provision ensures that your restaurant always benefits from expert call handlers who have spent time in the field.
3. You are able to offer an efficient system to your customers
While it’s clear that a call handling service offers fantastic benefits to you as a restaurant owner by saving you time and resources, it’s also a great asset to your customers. These days, diners don’t want to wait on hold or call several times to try and secure a table. Just as they quickly take a snapshot of their food and instantly share it with the world, there’s a high demand for quick and efficient booking when it comes to choosing a restaurant. With a call handling service, you don’t have to worry about potential diners struggling to hear the booking options over the sound of hundreds of people in the background. In fact, our offices are located in the UK to ensure that your diners don’t end up feeling frustrated and annoyed by fuzzy international phone connections.
If you would like more details about our wide range of services, contact us at Forest Call Handling today to find out how we can make your life as a restaurant owner more efficient and prosperous.